Terms and Conditions

TERMS AND CONDITIONS

SHIPPING AND PAYMENT INFORMATION

Due to constant stock rotation, please allow up to 21 days to receive your purchase. If your order is urgent, please contact us before checkout to confirm shipment date. Full payment is required and confirmed prior to shipping any product.

The Petite Lady reserves the right to decline an order if for whatsoever reason they deem this action appropriate.

RETURN POLICY

We understand purchasing online can be difficult.  Please choose your size carefully after visiting our fitting room with your measurements.

Don’t be afraid to order a few different size bras, then with one simple return you will be refunded for the sizes that weren’t quite right.  The Petite Lady must be contacted prior to returning items for exchange / refund.  If your bra / evening wear is the incorrect size, please return within 14 days of receipt with original labels attached in an as new, unworn condition. We will contact you to confirm your measurements/size and send out your replacement as soon as possible.  Every effort has been made to correctly size your item from our supplier to our fitting room sizes.

Refunds exclude all postage costs and are only available if the bra / evening wear is returned in an as new, unworn condition. The customer is responsible for the return postage cost of the incorrectly sized item.  The customer may opt for a store credit rather than a refund.

Unfortunately due to the nature of the product, all panties, thongs, boyshorts and underwear are unable to be returned. Purchase of these items is final.

We pride ourselves on customer satisfaction.  All items are checked for defects prior to despatch, therefore reducing the risk of you receiving a product of unsatisfactory quality.  Please contact us immediately, within 3 days of receipt, if you find your purchase has arrived in an unsatisfactory condition and we will follow up appropriately.

PRIVACY POLICY

The Petite Lady respects client confidentiality to the highest regard.

Personal client information is not shared with third parties.

Personal client information is only used as necessary to process current orders.

The payment gateways used by The Petite Lady are encrypted and secure.  Please refer to https://stripe.com/au or https://www.paypal.com/au/ for further information.  The Petite Lady does not hold any client payment information.

If you have any concerns regarding your confidentiality, please contact us.